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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 2	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 3	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 4	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q46-Q51):

NEW QUESTION # 46
U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The bank implemented upweighting for the third stage.
B. The customer can be involved in only one active journey at a given moment.
C. The customer always receives the most relevant action, even if an action is not a part of any journey.
D. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

Answer: C

Explanation:
Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified References: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 47
U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?

A. Modify the Next-Best-Action Framework strategy to cater to the new web channel.
B. No need to do anything. The strategy is auto-generated.
C. Change the generated decision strategy.
D. Create a channel strategy specifically for web.

Answer: B

Explanation:
When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified Reference: Pega Academy - Decisioning Consultant - Creating triggers

NEW QUESTION # 48
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The suppression rules are not defined to exclude previously accepted actions.
B. The action suitability conditions are not defined.
C. The actions are filtered based on eligibility.
D. The volume constraint is not set to exclude previously accepted offers.

Answer: D

Explanation:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 49
A volume constraint uses the Return any action that does not exceed
constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-
02, CUST-03, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

A. Silver card
B. Diamond card
C. None
D. Silver card and Diamond card

Answer: B

Explanation:
CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 50
You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

NEW QUESTION # 51
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